Replacement magnetic base for Nest Camera

[kylemason]

I need a replacement magnetic base for my Nest Cam Outdoor. I have seen other post here and then customer service will respond but then lock the thread when others also need that item. If Nest Aware is going to increase by 33% the least you can do is sell replacement parts or provide decent customer service. 

[EdmondB]

Hello kylemason,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[kylemason]

I have completed the form. I look forward to a response. 

[zoeuvre]

Hi there, 

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Regards,

Zoe 

[kylemason]

I got my part after filling out the form. They processed it as a warranty claim even though my device is out of warranty. A tad ridiculous as these parts should be available for sale. 

[EmersonB]

Hi kylemason,

Thanks for getting back to us and for sharing here your thoughts and ideas. We're glad to know that you're able to receive your replacement even though it's already passed its warranty. Let us know if you have more questions in mind.

Best,

Emerson