Security screw

[wchuqchu]

I am unable to set and then tighten the security screw (using the hex key) to lock my Nest doorbell.  Are/did you have similar experience AND how did you solve this problem?

[Juni]

Hi wchuqchu,

Thanks for reaching out. What Nest doorbell are we working on? Check out the links below for more information about your Nest doorbell installation.

Install Nest Doorbell (battery)

Install Nest Doorbell (wired)

I hope this helps.

Regards,

Juni

[Juni]

Hi there

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni

[wchuqchu]

Hi ,

I am still NOT able to complete setting + tightening the security screw.

[Juni]

Hi wchuqchu,

Got it. Could you tell us what Nest doorbell are we working on? Were you able to check the link posted in this thread?

I look forward to your response.

Thanks,

Juni

[wchuqchu]

Hi ,

It is the Nest doorbell WIRED (second generation).  Yes, I check and review the link you posted in this thread.

[Juni]

Hi wchuqchu,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

[Juni]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Thanks,

Juni

[Juni]

Hello there,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Best,

Juni