Doorbell video is no longer in colour.

[SteveA2023]

My Nest doorbell video is no longer in colour. Can anyone tell me what to do?

[RXShorty]

Hi @SteveA2023 

Maybe you enabled night vision by default.

You can change this in your Google Home App --> Doorbell settings --> Video --> Night Vision. 😊

[EmptyNester]

The first thing to do is to disconnect the doorbell from power for about 30 seconds and let it re-boot.   If the problem still is there then you may have a faulty camera. If it is less than year old Google will usually replace it under the warranty.   Use this link to start that process or to just speak with a Google tech person.

https://support.google.com/googlenest/gethelp

[Juni]

Hi folks,

Thanks for the help here, RXShorty and EmptyNester.

SteveA2023, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni