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Set up: It is saying that my device is not mounted

Kraftery72
Community Member

It is saying that my device is not mounted 

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Are you talking about the doorbell (Battery)?  The actual doorbell must be fully inserted into the metal plate or the software will not acknowledge it.   However there is a way to turn this off.    I can't recall exactly where it is but in the SETTINGS there is something that refers to "mount" I think.  I can't check because I no longer have that doorbell.

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

 

Thank for your help here, EmptyNester.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Checking back in should you still have further questions here. Let us know by replying to this thread.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT