cancel
Showing results for 
Search instead for 
Did you mean: 

Set up issues

tss1019
Community Member

Once I get to the set up point where it is supposed to populate the last four of the serial number, nothing ever pops up. Tried setting up with multiple phones and computers and have the same issue. Any help??

6 REPLIES 6

EmptyNester
Gold Product Expert
Gold Product Expert

Hmmmm, can you post a screen shot?

tss1019
Community Member

A6570FD7-D68C-4B39-9D17-D8DDDC4EA0CD.png

1C57AB22-6C7B-49B9-950E-CAFD0788AE8D.png

These are the two screens I get stuck at when trying on the nest app and google home app 

EmptyNester
Gold Product Expert
Gold Product Expert

Hello, Thanks for posting the screenshots.  

So when you click the SHOW ME HOW option on the first screen shot does it help with anything?

As for the 2nd screen shot here is what I think is going on:  For some reason NEST products like to 'chat' with each other during set up as a way of passing on the WIFI information for your setup (why they do it this way I don't know).  So if you have another nest product in your house (like thermostat or Smoke detector or other camera).   However this all works over Bluetooth.  Make sure Bluetooth is enabled on your phone and then move the phone and the new camera to within something like 6-10 feet of the already existing device.  This way the process should be able to proceed.  I have run into this before and by doing this it always seems to work.  In the case of the Nest Smoke Detector I seem to remember it says to hit the button on the smoke detector ONCE to wake it up as Smoke detectors don't stay connected to WIFI all the time (by design).

Let me know if this helps and/or works.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for your help, @EmptyNester!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.