How can I remove devices (cameras and sensors) under that original account without having access to

[BillS1]

How can I remove devices (cameras and sensors) under that original account without having access to it?  The camera in question cannot be seen by NEST .  There is no reset for this wired camera.

[David_K]

Have you tried adding the camera back to the Nest app using the account it was setup with?

[BillS1]

yes…

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

Thanks for the help, davidking!

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.