Setup fails when asking to create a new nest network

[Redacted12]

Hi,

I'm trying to connect my new battery nest doorbell camera.

At a certain point, the setup wizard asks if I have any additional nest devices from a list. I do not have any of those and then the wizard asks me to create a new nest network. When I click on create I just get and error message that something went wrong. I've tried to reset the camera and my nest wifi multiple times, but it's the same result.

Any ideas?

Thanks

[kcruzgonzalez · Accepted solution]

Hi Redacted12,

Thank you for posting in the community. I understand you're trying to connect your new Nest Doorbell camera (battery) and are encountering an error when the setup wizard asks you to create a new Nest network, even though you already have a Nest Wifi network. Let's work together to find a solution.

Thank you for providing that information about the issue you're encountering. It does seem unusual that the setup wizard is prompting you to create a new Wi-Fi network to configure your new camera. It suggests that the Google Home app might not be properly recognizing the new device. To ensure the camera is in the correct state for setup, performing a factory reset is a good first step. Once the reset is complete, please follow the configuration steps outlined in our help center, which you can find on the following pages.

Restart or factory reset Nest camera or doorbell.

Install Nest Doorbell (battery).

These resources will guide you through the standard process of adding a new device to your Google Home setup. Please let me know if you continue to experience the same issue after performing the factory reset and following the help center instructions.

Regards,

Kevin