Slow charging. Use a compatible cable

[Boeing777F]

I have had to contact support 3 separate occasions for this.  Today I connected the charger to my nest cam battery and i get a message saying its going to take Approximately 14 hours to charge. Every time I contact support they say to reset it and monitor the situation further.  What is wrong with the camera or cord? Today I was told unfortunately you will have to buy a new device or cord as your device is no longer under warranty. I don't feel its right for myself to have to purchase a new cord and adapter when I have contacted support numerous times for the same issue.  Please advise.

[MplsCustomer]

@Boeing777F 

Apparently, a number of customers who have posted in this forum have had defective charging cords that came with their battery cameras. There have also been posts about the USB plug that plugs into the base of the camera being defective, or the camera itself being unable to receive a charge.

If you first contacted Google Nest Support during the 1-year warranty period, I think Google Nest Support should step in and provide a replacement.

We've had a battery camera for almost 16 months now, plugged in all the time with the optional 10-meter charging cable, and the camera stays "Live" and charged at all times in Minnesota winter and summer.  So it SHOULD work.

[Boeing777F]

I thought so too, but today to my dismay I was told either buy a new device or cord.  All my past conversations were through the same account so I would like to think they can see all the issues I've had in the past.  At this point I feel really let down.  

[Brad]

Hi there,

Thank you for your patience, and sorry to hear that you're experiencing this. I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[EmersonB]

Hi everyone,

@Boeing777F It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information and check the links shared above? In case you have an update, you know where to find us.

I appreciate the help, Brad and MplsCustomer.

Thanks,
Emerson

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie