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Nest Doorbell wired died after 2.5 years!! $200 total junk

Wolfgang359
Community Member

I got a Nest Doorbell  (Wired). It went online July 2019 and it has already died.  I have done factory resets several times and it comes online for a couple hours then dies again.  Keeps saying there is a number of movement events for 5s but there is no movement. Also the product has started to delaminate. I can't believe a device costs this much and lasted this long

 

3 REPLIES 3

Wolfgang359
Community Member

after being on with chat for 1.5 hours and being transferred and having to write a handwritten note (?) they are going to make a one time exception and replace the device

aatienza
Community Specialist
Community Specialist

Hey Wolfgang359,

 

I'm sorry for the trouble. We know that this isn't the answer you're looking for and we hope we can make it up to you in the future. You can check this link for our replacement policy.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie