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So many problems with the Google Home app and Nest camera app

AmandaO722
Community Member

We just installed a new outdoor Nest camera that is battery-powered (all others we have are hardwired) and had to download the new Google Home app to link all of our cameras together. Seemed simple enough, however, ever since then I have had numerous problems with the app and now the cameras we already had in-use at our home. 

Note: I've deleted the app and reinstalled it and the problems persist. 

1. Google Home app crashes multiple times, every time I open the app and while I'm using it.

2. Google Home app is no longer displaying video feed for our 4 other, hardwired cameras. It's just a black screen where the video would be and when I click on the individual cameras, no video is displayed even though it says "live".  I also don't see where I can get our recorded "video events" anymore, which we're still paying for.

3. I re-added the Nest app, so I could see the video feed of our 4 other cameras since the Google Home app was such a problem. Now those cameras are no longer displaying live videos. It says the feed is live and the time is correct and moving, but the video is frozen for every camera.

 

I've been very frustrated with Nest for quite some time, but we finally had gotten to a place where it seemed like everything was working for a change. Ever since we moved over to Google Home and added this new camera it's  been a disaster. We pay a lot of money for a subscription every year to have recorded video and it hasn't worked correctly in awhile. I appreciate any help anyone can offer.

4 REPLIES 4

ronlikesparis
Community Member

Mostly hardwired as well but once we added the battery ones - doorbell, outdoor cameras /floodlights and outdoor cameras- not functioning, no wifi , no battery, won’t stream on Chromecast… all even though most are hardwired 

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you haven't had the best experience with the Nest and Googlle Home apps. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. Please let me know if you need further assistance. 

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Ebedia
Community Specialist
Community Specialist

Hello everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Brad.
 
Regards,
Emerson