Stolen device

[Abilodeau]

My device was stolen and I have a police report. Am I eligible for a replacement?

[MplsCustomer]

@Abilodeau 

This is Google Nest's page on what to do about a stolen camera or doorbell:

https://support.google.com/googlenest/answer/9269698?hl=en

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. When it comes to seeking a replacement, I would like you to please contact Support for further assistance. We do not process replacements in the Nest Community Forums. 

Best Regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[aatienza]

Hey Abilodeau,

Appreciate the help, Brad and MplsCustomer. Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie