Subscription Question

[Gringo]

I've had 4 wired Nest cameras for a few years - all show up on my Subscription (which expires in April). I recently purchased a battery outdoor camera, which I apparently cannot add to my original subscription. I understand my options are now to either purchase an additional subscription for that battery camera alone (paying twice for a service I was led to believe was already covered), or cancel my current subscription and buy a new one, with all cameras now included. If I cancel the current one (halfway through it's life), am I able to transfer the remaining value to a new subscription, or do I simply lose $90 and have to pay another $180 - starting all over again? Does anyone know if these are my only options (besides having a 3hr history on the battery cam for the next 6 months until the original subscription expires)?

Thanks

[MplsCustomer]

@Gringo

If you have a Nest Aware ($60/year) or Nest Aware Plus ($160) subscription, those subscriptions apply to ALL Google Nest cameras in the same Google Nest "home/structure", but full history for the older cameras is accessed in the Google Nest app and in the Google Home app for the newer cameras.

If you have the older 1st gen Nest Aware subscriptions, which are per-camera, you can't get these for the newer cameras.

Maybe this link will help: https://support.google.com/googlenest/answer/9681538?hl=en

If you need help converting subscriptions, try the "Contact us" link under "Nest Aware Premier Care" on the page below, it's supposed to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

[EmersonB]

Hi folks,

@Gringo thanks for reaching out and bringing this concern to our attention. If in case you cancel your current subscription, the remaining would be prorated and you will get a credit. You may hit the links that MplsCustomer shared for more information. Let me know if you have any additional questions from here.

I appreciate the help, MplsCustomer.

Best,
Emerson

[Gringo]

Thanks folks - got it all sorted, no worries.

Gringo

[janthadeus]

Hey Gringo,

You're welcome! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for the help, MplsCustomer and Emerson.

Best,

JT