Subscription pending since 11/24

[Dulli862]

I recently fixed my issues with my camera but my subscription ( Nov) has yet to be connected. I paid for the service but the service isn’t there!! I’m without a camera history. I can’t reach a human being and I’m pissed. I will never buy another nest!  You need customer service back and you need humans to figure out problems. This company will expire if you don’t get it together!!! 

[David_K · Accepted solution]

Here is how to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.