Nest Battery Camera reset and WiFi change.

[Mo1357]

I have reset my camera. I have the blue light indicating it's ready for set up. It tells me it's connecting, but after time it tells me it can't connect and move closer to the WiFi network. My camera, router, and phone are all near each other. It tells me I need to make sure the phone and camera are on the same WiFi. The Nest and Home app don't show me the WiFi network. I don't have a "tile" for the camera as it is not fully installed. How can I find or enter that information?

[sicsacol]

Hi Mo1357,

Thanks for reaching out, I'm sorry to hear that you're having trouble connecting your Nest Camera. Don't worry I can help.

Here are some troubleshooting steps you can try:

• Ensure you're using the latest version of the Home app or the Nest app.
• Make sure your phone is connected to the same network as your device
• Check if there is interference that can affect the internet signal.
• Restart the router.
• Create a new home structure, try to set up the Nest Cam Battery in the new home structure, while you do this, make sure it is plugged in.
• Restart the device.

Keep me updated.

Cheers, 

Jonathan