Subscription

[AmparoR]

Im seeing changes on the Nest platform. Theres no video surveillance but a few photos. Whats going on with my Nest Hello. I just had my packages stolen and theres no surveillance of it. 

[MplsCustomer · Accepted solution]

@AmparoR 

Is it possible that your Nest Aware subscription has expired? With 1st gen Google Nest cameras and doorbells like the Nest Hello Doorbell, you only get snapshot photos for events in the last 3 hours if you don't have a subscription.

I believe you can check 1st gen Nest Aware subscriptions here:

https://store.nest.com/account/subscriptions

We've had a 2nd gen Nest Aware Plus subscription since 2020, and so we check our subscription on the Subscription Management page here:

https://store.google.com/subscriptions

If you go to your doorbell in the Google Nest app and go to Settings | Nest Aware, what does it show?

[tajennifer]

Hi everyone,

Thanks for posting. @MplsCustomer thanks so much for helping out by sending information about the Nest Aware Subscription and how that helps to see the video history. That's definitely helpful for the community!

@AmparoR I'm sorry to hear about the situation that you are experiencing with the Nest Aware Subscription and your Nest Hello. I understand how frustrating this situation can be.  But we hope the information you found was helpful in answering your question about the Nest Aware Subscription and your video history.

Please let me know if you have any other questions. I'll be more than happy to help.

Best regards,
Jenny