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Tech support - HELP

maria1125
Community Member

I want to talk to an actual person. There is NO PHONE NUMBER available for technical support. If I knew that, I would have NEVER purchased NEST. The fact that it's only a message board is completely unacceptable for a big product like nest that is linked to google. I don't want to use the message board or chat. I want to speak to an actual person. Otherwise, give me a number to a technician that I can actually call even if I have to pay. 

8 REPLIES 8

MplsCustomer
Bronze
Bronze

@maria1125 

As just another customer, all I can tell you is to start with this link and select phone as your "contact option".  I don't know when support staff is available by phone.

https://support.google.com/googlenest/gethelp?hl=en

MadDawg
Community Member

I agree, it would be so much easier to talk to someone. 

S3bryan
Community Member

Google DOES NOT monitor nor do they care about this site.  Google is a social media internet search company.  They only respond when you go on twitter and twerk for them.  Or if you go on the China government monitored company Tiktok and do your dance for them.  And if you do twerk for them you will get a very condescending response that it’s your fault anyway.  Proper call center etiquette does not respond with “hi we stumbled over your tweet/twerk” 

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app
  • At the top right, tap your account.
  • Tap Feedback 
  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

Best regards,

Brad

lesliesrolovits
Community Member

Were you able to find a nest thermostat tech phone number

 

Hey lesliesrolovits,

 

Thanks for reaching out. You can click on this link if you need immediate assistance with your Nest thermostat.

 

Thanks,

Archie

Hi there,
 

Checking in — were you able to speak to our thermostat support team as shared by Archie? If so, how did it go? Let us know if you need more help.

 

Thanks for the help, Archie.

 

Regards,

JT

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Best,

JT