Terrible customer service

[Patsnation1]

Called Nest customer service to change billing information.  When I asked to speak to a supervisor, I was told “I gave you the answer…I have other customers waiting for help”.   I’ve never been so insulted by a customer service rep…then my call “mysteriously” dropped.   I’m cancelling service today and purchasing Ring.  

[Brad]

Hello, Patsnation1.

I must sincerely apologize that you had such a negative experience with Customer Service. I would love to make sure that I collect as much information from you from your situation so I can get it escalated for you. I know that if it was me who experience this situation, I would feel quite the same.

• Do you have any open cases with us? If so, would you please provide your case number?
• Do you have anymore details you would like to add to the situation? Any additional information could be helpful.

Again, I am terribly sorry that you were treated poorly by one of our CS reps. I can assure you, we will look into this issue for you. I look forward to your response, and please let me know if there is anything else I can assist you with!

Best Regards,

Brad. 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS