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The doorbell keeps suggesting that it needs to be reinstalled

Changliu
Community Member

FAD8CAAE-21A6-4D74-98BA-AE367EB5FC63.png

 The message I need to reinstall the device has been uninstalled. But I just installed it!Out of sight

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey Changliu,

 

I’m sorry you’re having trouble with this. No worries, we'll check this out. When did it start happening? How far is your camera from your Wi-Fi router? Also, what's the status light of your camera? Keep us posted.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Changliu,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help here, Archie.

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
 

Best,

JT