Transformer sending too much voltage to Nest Doorbell 2nd Gen wired

[Valtellina]

Hello,

I've got a new transformer and am connecting this Doorbell (2nd gen, wired) for the first time. The transformer is 12-24V, 15VA. (I'm in Europe, so the primary is 230. Transformer model is Vermer TMD 15/24.). Everything seems to work fine, but my voltmeter is reading 30V after I'm all set up. Is this something I should be worried about? Is this degree of voltage variance from the rating or 12-24 normal for a transformer?

Thank you!

[gmelanymelissa]

Hi @Valtellina,

Thanks for posting here in the community. I understand your concern about the transformer sending too much voltage to your Nest Doorbell 2Gen wired. Help's here!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

[Valtellina]

As of Octs 10 it's working fine. I made a YouTube video about installing the 2nd Gen Wired Doorbell from the US, and a Honeywell Home DW915S using a multi-voltage transformer: https://youtu.be/0JljgaoEEbY  The Honeywell can take 16V according to the manufacturer's website. So it's getting about 15V, and the doorbell is getting about 30. It's in the video if you want to help give me more info on the 30V issue. Thank you.