Hi @MplsCustomer! Thanks for your response- the error displays after the third step of pairing. Immediately after the factory reset (which I don’t think is a complete reset due to another error in having) , the doorbell will pulse blue. Then, through the app I begin the paring process. First, it tries to “look for the camera”, followed by “connecting to camera” and then next is the “searching for wifi networks” screen.
Everything performs normally at this point.
Next, a list of available networks populates (including my two home networks). I then select my network, enter the CORRECT password and immediately after hitting enter, it displays the NC005 (4072) code. I tried this step 6 times to be sure the password was indeed correct.
It’s almost as if it doesn’t even try to see if the password is correct. Almost like it’s not even verifying. It’s instantaneous after entering the password. Similar to a connectivity issue.
Some context of the steps I took before my factory reset:
Nest doorbell worked fine for 3 years. No loss of connection except for the occasional minor hiccup. Recently, my doorbell has completed gone offline. I have attempted multiple basic troubleshooting steps to correct this. I restarted my Wi-Fi network (router and modem). I also attempted to establish connection through the app. After this failed, I thought maybe factory resetting the device would help. So I proceed to this step. Unfortunately, my doorbell doesn’t seem to completely factory reset. At this point, I move to REMOVING the doorbell from my nest app account, in hopes of clearing any errors and starting fresh. At this point, I have now removed the doorbell but prior to it being factory reset.
im thinking this might have caused some issue getting my cam back added to my app.
Would I be in the difficult predicament you speak of since I removed it from my app before properly “factory resetting”?
I hope this makes sense, and thank you for your help!
