Trouble resetting google nest cam wired 2nd gen

[uptempo128]

I recently updated my wifi network. My nest cam still has the previous settings on it. I am trying to use the Google Home app to add the device. This is confirmed when I try to set up the camera. However, I am unable to use a paper clip or thumb tack to depress the pinhole on the base to reset. 

When I plug the power in, it flashes blue once and that's it. Is there anything else I can do to reset the camera?

[nerys]

Hi uptempo128,

Thanks for posting in the community!

I'm so sorry to hear that you are having trouble resetting your Nest Cam (wired). Don't worry; I'm here to help! 

I understand you’re trying to reset your Nest Cam by pressing the pinhole at the base. While that’s a good approach, the reset button is actually located between the power cord and the camera neck. Let me share with you an article that explains in more detail the steps about how to restart or factory reset your Nest Cam (wired).

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Nery.

[uptempo128]

Hi Nery, thanks for the response and for clarifying. So the hole is at the bottom of the stand in between the cord and neck. Similar to the "Nest Cam IQ Indoor" and not at the bottom of the camera.

I just tried at the bottom of the stand and it chimed 1 or 2 and then lit up but it didn't do anything after that. And holding the rest button for 10-20 seconds doesn't do anything 😞 

Now when I unplug and plug the camera back in, nothing happens 😞

[uptempo128]

Oh, and hitting the reset button even for a few seconds doesn't do anything like the first time when it chimed 1 or 2 times and lit up momentarily.

[nerys]

Hi uptempo128,

Thanks for getting back to me and for trying to perform the factory reset on your Nest Cam (wired)!

I'm so sorry to hear that even after trying to reset your camera to its default settings, it seems that the device is not responding to this action. Let's clarify some important points!

• While you are trying to perform the factory reset to your Nest Cam (wired), is the device plugged in during all the process?
• Did you stop pressing the reset button once you see the yellow LED light or just wait until the yellow LED light disappears?

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Nery.

[uptempo128]

>>While you are trying to perform the factory reset to your Nest Cam (wired), is the device plugged in during all the process?

Plugged in the entire time

>>Did you stop pressing the reset button once you see the yellow LED light or just wait until the yellow LED light disappears?

I think I kept pressing it for 10 seconds but then nothing happened so I tried multiple times again. However, The light only came on the first time i pressed it.

It has not responded the last few days when I've tried to reset it,

[chaconmorales]

Hi @uptempo128,

I understand your frustration with the Nest Camera not working even after troubleshooting. Thank you for your best effort while following the necessary steps and instructions to reset it. I apologize for the inconvenience you're experiencing. 

To assist you better, we'll need some additional information. I'm sending you this form where you can provide all the necessary details and also please fill out all the information required.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Mario

[uptempo128]

Okay, completed the form.

[moralesvicente]

Hey uptempo128, 

Thank you so much for staying informed with me. 

We have already received the information correctly. Stay tuned; a member of our support team will be in touch over email to help.
 
Regards,

Daniel