Google Nest won't connect after moving

[BadBillyPratt]

I recently moved into a new home and began using a new internet carrier.

My Google Nest (2nd gen indoor) will not connect to the app. I have followed the advice in these threads. I have, so far:

Used airplane mode (this prevents me from doing anything in-app)

Rebooted the nest camera

Rebooted my phone

Deleted/reinstalled the Home App on my iPhone 

Removed the camera from the app and re-added it

It is sitting right next to the modem and router

This is extremely frustrating and is starting to seriously waste my time. I will give this forum a chance before throwing the camera in the trash and never buying any more google cameras in the future. If I see "Something went wrong" one more time after sitting through the setup screen I am going to scream!! 

[gmelanymelissa]

Hi @BadBillyPratt,

Thanks for posting here in the community. I'm sorry to hear your Nest Camera Indoor 2Gen won't connect to the new WiFi network. I'm happy to help!

Please follow these steps:

• Factory Reset your device: Press the reset button until hear a second countdown tone. Refer to this article: Factory Reset your Nest Camera indoor.
• Set up: The app takes you through the steps. Follow these steps to set up your device.
• Pairing: Ensure the light is ready to connect. Visit our Help Center to learn more about Nest camera lights.

Let me know how it goes.

Best regards,

Melany