Try Moving closer to your Nest Doorbell (battery)

[kurtssmith]

I am trying to install the Google Nest Doorbell (battery), and started the process and got to the part where it was actually showing a Live view of the camera on my phone but for some reason I couldn't finish the setup at the time.  So when I tried to continue it forced me to remove the device and start over.  And maybe that was the fatal flaw cause now I can't get past the "Connect to your device" step.  It keeps coming back with "Try Moving closer to your Nest Doorbell (battery)". The sad part is like I said before, I got beyond this point originally. I have even tried pressing the button at the back for 30 seconds to see if I could initiate a factory reset.  But that doesn't seem to help either.

[princ3aly]

Same issue!! 

[princ3aly]

I performed a hard reset (small button under the charging port) and it works now 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.