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Trying one last time

PTT-escaped-CT
Community Member

Moved into a (new to us) house here in FL, and it came with a lot of neat stuff, not the least of which was a NEST thermostat that I got up & running in no time flat, with no problems. 100% happy with that. The doorbell? Ehhhh, not so much. It's either broken, or such a poorly designed product that one needs a PHD in doorbells to make work. It simply shouldn't be this difficult. Really. It has the blue "ring" and by all outward appearances seems to be working, but I simply cannot make it connect to my WiFi. It's Xfinity if that makes a difference. Oh, it's wired, and the doorbell part works. Splendid. The camera seems to be kaput. Suggestions before I give up and smash it with a sledge hammer, and melt the remains down with my Oxy-Acetylene torch? I got some new refractory bricks to test too. Two birds, one stone.  I even tried powering it with a USB cable and hung it over the NEST thermostat. It can't get any closer than that, it it's about 15' from the router. Maybe less.😡

Tnx everyone...

1 ACCEPTED SOLUTION

I've walked away from it for now. I just have a short fuse, and get very frustrated at poorly implemented, but otherwise good technology.  I'll get back to it one of these days. Or get a pit bull.

One thing that sorta' makes me scratch my head is the warnings about a "factory reset" or whatever it's called. I'd think that most people at that point have given up trying everything else, and have nothing to lose. Like me. I do know this, it doesn't make me want to rush out and buy a bunch of other NEST products.

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6 REPLIES 6

EmptyNester
Silver Product Expert
Silver Product Expert

Hello, to the best of my knowledge it will not join a new WIFI network until you feely reset it to factory settings.  It needs to be a FULL reset and not just  re-boot.  Once you bet it back to factory settings you should be able to get it to join your WIFI network.

Here is a link with the reset instructions.

https://support.google.com/googlenest/answer/9252162?hl=en&ref_topic=9299926

Good luck and please return here and let us know if this worked.  

I honestly haven't tried it yet. I had to walk away from it before I blew a blood vessel in my brain, or started unloading a 9mm magazine in it. I worked in electronics in one way or another for 50+ years, and haven't been this frustrated in a long time. I will try one more time though. Doing a factory reset seems to be insanely difficult considering what it is. It's not like I'm guarding the secret to Coke.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thank you for all of your help, EmptyNester!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

I've walked away from it for now. I just have a short fuse, and get very frustrated at poorly implemented, but otherwise good technology.  I'll get back to it one of these days. Or get a pit bull.

One thing that sorta' makes me scratch my head is the warnings about a "factory reset" or whatever it's called. I'd think that most people at that point have given up trying everything else, and have nothing to lose. Like me. I do know this, it doesn't make me want to rush out and buy a bunch of other NEST products.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.