Nest Doorbell Battery Backplate

[lboonin]

I need a new metal backplane after encountering an issue with mine, and the doorbell won't work without one. Is there a way to order or obtain a new backplate (just the plate)?

[Brad]

Hey there,

Thank you for your patience. I have submitted the Request for a Replacement, and here is your Case Id: 2-5034000031744

Please note: once I have submitted your replacement request, I will be locking this post.

Best Regards,

Brad.

[layneblount]

How would I go about getting as well?