Trying to activate Gemini for Camera, for my Nest Cam Indoor (1st Gen).

[justedward96]

Hello, I need help enabling Gemini for Home camera features for my Legacy Nest Cam Indoor (1st Gen).

The camera list is BLANK on the final activation screen.

I have met all requirements:

I have Google Home Premium Advanced, I am in the Early Access program, and my app shows the 'features are ready to set up' banner, the app language is English (US), and I have cleared the app's cache/storage.

Please check the backend provisioning for my account to force the camera to appear on the Gemini feature selection screen.

[mdr2]

WOW,,, that is odd.  So this is only a user forum and Google  doe snot read these posts at all.  

Your best be is to open a support ticket and speak with a google tech person.  Here is the link to get you started...

https://support.google.com/googlenest/gethelp

[kcruzgonzalez]

Hello @justedward96,

Thank you for posting in the community. I understand that you are facing an issue where your Nest Cam Indoor (1st Gen) isn't showing up on the final activation screen for Gemini for Home camera features, despite having the Google Home Premium Advanced subscription and being in the Early Access program. I'm here to help you get this camera properly provisioned!

You've already performed the key troubleshooting steps: clearing the app cache/storage and verifying all your eligibility criteria. That’s a great start. The blank list usually points to a final provisioning delay on our end.

To help me investigate this further and ensure we find a solution, could you please confirm a few more details about your setup and the camera's status?

• Is your Nest Cam Indoor (1st Gen) fully migrated and managed only within the Google Home app? (It should not be active or visible in the old Nest app.)
• Have you recently performed a power cycle on the camera? (Please unplug the camera for 30 seconds and plug it back in, then check the Gemini feature screen again.)
• Are there any other Nest cameras (newer or migrated) in the same home structure? If so, did those cameras appear on the Gemini activation list?
• Could you confirm the current app version number of your Google Home app?

By getting these details, we can narrow down if this is a minor syncing issue we can resolve with a simple action or if we need to escalate the provisioning delay for your specific device.

Thank you for your help, and I look forward to hearing from you.

Regards, 

Kevin

[justedward96]

Thank you, Kevin, for the quick response and the clear troubleshooting guidance. I appreciate you looking into this.

Here are the confirmations you requested regarding my setup:

1. Is your Nest Cam Indoor (1st Gen) fully migrated and managed only within the Google Home app? (It should not be active or visible in the old Nest app.)

   • Yes, the camera was successfully transferred and is managed only within the Google Home app. It is not active or visible in the old Nest app.

2. Have you recently performed a power cycle on the camera? (Please unplug the camera for 30 seconds and plug it back in, then check the Gemini feature screen again.)

   • I have just performed a power cycle (unplugged for 30 seconds and plugged back in).

   • Result: The camera still does not appear on the Gemini feature selection screen. The list remains blank.

3. Are there any other Nest cameras (newer or migrated) in the same home structure? If so, did those cameras appear on the Gemini activation list?

   • No, I only have the one camera, the Nest Cam Indoor (1st Gen), in this Home structure.

4. Could you confirm the current app version number of your Google Home app?

   • I am running the latest publicly available version of the Google Home app, 4.0.53.2, on my Pixel 6a.

Given that the power cycle did not resolve the issue, and that the camera is correctly migrated and I have all the eligibility requirements (Google Home Premium Advanced, Early Access), it does seem to align with your initial thought of a final provisioning delay on the backend for this specific device, so a manual backend check/provisioning for my account/device may be the best next step.