Two phones and one doorbell

[De38]

My husbands iPhone has the nest doorbell up and running   I want the doorbell on my phone but the message is …this nest doorbell is connected to another account with the camera to be removed from its previous owner.    This must be my husband.    I am on the household on his google account but he cant send me messages.  I. Now I’m told i have 5 days left of a nest aware trial.   Can’t even access it.   Husband dIdnt get this message.   I have a google household with both of us on   Is this too much and how do i get nest on my iphone

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Raq]

I have the same issue .  Can you help?

[Brad]

Hey folks.

Try your best to determine who the account holder is, and make sure that that user shares access with everyone who requires it. This is all done in the app. You can also read over this article for more information. 

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.