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Unable to Migrate to Google from Nest. Says existing Mest Accoumt

DrTek
Community Member

I have tried migrating my nest aware to the new version, but am unable to do so. Say that there is an account already assigned to Google. 
I have the Google Wired Dbell v2. 
I can signup for a nest aware sub, but won’t get credit for any of the other time left.

Any way to remove a nest affiliation from my Google account?

Thanks.

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@DrTek 

You should NOT get a "Google Account is already linked with another Nest Account" error unless you have already migrated a Nest account to this Google account. And the page below says "It is not possible to unlink a Google Account and Nest Account that have already been linked to each other."

https://support.google.com/googlenest/answer/9297676?hl=en&co=GENIE.Platform%3DiOS#troubleshoot-migr...

Have you tried logging into the Google Home app with this Google account just to see what devices are there from the previous migration that Google Nest believes you performed?  You could also consider the steps suggested in the above page.

DrTek
Community Member

After doing some research, I decided to return my Google Doorbell v2 and keep the Nest Hello. 
Even though it doesn’t do package recognition, I can view video on my PC by going to home.nest.com. Something you can’t do with the v2. 

It also feels like it’s better build quality than the V2. 
Nest aware v1 allows continuous video for the base price. On the v2, you have to go with the $120 plus version.

I am hoping that they integrate this to Google at some point natively.

aatienza
Community Specialist
Community Specialist

Hey DrTek,

 

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Check out this link on how to file feedback.

 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie