Unable to download video from Google nest app

[Knut]

I am unable to download video from my google home app. I hava a google doorbell (battery) and have an android phone. When I have found the video I want to download there is no "download" icon in the top right corner as googles help page claims there should be.

[EmptyNester]

Hi Knut, I'm an end user like you.  Hmmmm, here is a video that shows how to do it.   Make sure you do it EXACTLY like this guy shows.

https://www.youtube.com/watch?v=l0QyiiRGYR4

If your download icon is missing the first thing that comes to mind is that the app on your phone might be out of date.  Go to the App Store and search for the App.  If it has an "UPDATE" next to it then you should do that update.  It it simply says "OPEN" then your app is up to date and something else is going on.

I hope this helps.

[SteveT1]

Hi folks,

I appreciate the help @EmptyNester. Checking in to see if you have further concerns about your video download? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve