Unable to log in to existing account. Keeps saying the brower may not be secure

[ronbaratono]

I changed my password on my laptop, and somehow that effected my ability to log into my nest cameras app on my android phone. Keeps saying browser and app may not be secure. Then when I'm offered a chance to change my password I'm never sent the link. Please help. Thanks you.

Ron

[GabrielaG]

Hi  ronbaratono,

Thanks for reaching out to the community. I am sorry to hear that you're unable to log in to your existing account, but no need to worry; help is here.

To provide you with accurate troubleshooting steps, I would appreciate your assistance in answering the following questions:

• Which Nest device model do you own?
  Which version of the mobile app is it?
  Have you moved the account?
  When did you initially run into the problem? Does this occur frequently?

Keep me in the loop, and I can assist you with next steps.

Regards,

Gabriela