Unable to re-install the Nest Cams.

[MangoCake]

Hello! 

 At my house in Alberta, Canada, I installed three Nest Cams (2nd Generation). From October 2022 to April 2023, all three Nest Cams worked effectively. Then, on April 3, 2023, I accidentally tapped something on the Home app. And all these three devices just disappeared. 

 Yesterday, we tried to re-install the three Nest Cams. And the app keeps coming up with this message: 

"Something is wrong. We're having trouble loading data for your home."  (Please see the screenshot). 

Unable to re-install three Indoor Nest Cams (2nd Gen)

Would you please suggest a solution? 

[MplsCustomer]

@MangoCake 

Try contacting Support starting with the link below. I've never seen your error message referenced in this forum.

https://support.google.com/googlenest/gethelp

[MangoCake]

Thanks for that suggestion. I shall try and get back to this forum to report anything I might learn. 

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

[EdmondB]

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond

[EdmondB]

Hello MangoCake,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.
 
I appreciate the help, @MplsCustomer.

Best,
Edmond