04-10-2024 12:19 PM
I am trying to use the Nest App to add the device but I get the NC021 or NC022 errors. I tried turning off and on the bluetooth. I tried factory resetting and it doesn't seem to respond. Basically the lights stop blinking and the camera appears to just turn off. I have to unplug and replug for the blue lights to start blinking. Can someone advise on next steps please?
Answered! Go to the Recommended Answer.
04-10-2024 05:19 PM
You used the "factory reset" instructions (NOT the "restart" instructions) here?
04-10-2024 05:19 PM
You used the "factory reset" instructions (NOT the "restart" instructions) here?
04-10-2024 07:01 PM
Resolved. Issue was not enough power was coming from the adapter.