Hi Pammysjoe,
Thanks for reaching out. Sorry to hear you're going through this issue with your Nest Aware.
My team would like to learn more about this inconvenience. When you get a chance, please fill out this form. Someone from my team will reach out to you via email soon to offer further assistance.
Feel free to reply to this post with any other comments you'd like to share.
Sincerely,
Jonathan
