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Upon reviewing my nest cams I'm finding gaps during the day and 6 entire days just missing

Community Member

I had to resort to my cameras as some suspicious activity has been occurring and I notices a gap in the timeframe where some shady stuff went down. I'm also missing activity for 6 entire days. I know the cameras were working because I took clips during those days and have it saved on my phone but why is there no activity being recorded? I checked and its affecting all 3 cameras.  




For what days are you missing video history, so other customers can check theirs and determine whether this is a system-wide issue or something affecting only you?

You might also want to try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

Community Specialist
Community Specialist

Hi folks,


Thanks for reaching out. I just want to check if you managed to see the response above, and if you were able to get in touch with our support team. Please let us know if you still need further assistance. If yes, please answer the question being asked above. Also, do you see any messages or codes in the app?


I appreciate the input, @MplsCustomer.