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Used cameras logged into dead account

BScottGillespie
Community Member

I have 2 cameras that are connected to an old email account that I no longer have access to. Can I reset these cameras somehow to get them to work ? I reset my nest account and got my thermostat hooked up but there doesn’t seem to be a way to reset the cameras without access to the old email that I no longer have access to. 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you try to Factory Reset the devices and try again on a new home. Do you still have the boxes with the serial numbers on them?

Best Regards, 
Brad

Jeran
Community Specialist
Community Specialist

Hey there BScottGillespie,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad