Video History Not Showing Anymore

[gcarlosc]

Hi, is anybody having trouble not seeing many sections (time frames) of video history that was previously there? I first noticed this yesterday when I was trying to review a break in at a business next to me. The history is blank now for that section, and now I noticed that for many more days. Do you know if this is an issue that Google will fix?

[JWhit29]

I am having the same issue. Events are now just coming up as point in time screen captures but no ability to playback the video. 

[OliviaV123]

Exactly the same as JWhit29.  No more videos are displaying.  Just captures, images but no videos.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.

• Do you still need help with this issue? I know that there's been a delay in response since you posted.
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[JWhit29]

I still have this issue. I have the 3 day Nest Aware and have had it for a while. A few weeks ago I no longer can see video when the camera saves an event. It is just a screenshot, which is useless most of the time. I have looked all throughout my account and even combined accounts (Nest-Google) and I can’t find any way to get this working. 

[OliviaV123]

Yes please @Brad .  I am still not getting any video.  Just pictures.   Thank you.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.