10-27-2021 06:11 PM
This is basically a repost of this question:
My camera that is on a free plan, whenever I open the app, the display just shows a spinning blue icon, and the view doesn't load. If I toggle the camera off then on, sometimes this will resolve things. This appears like it's been a problem for quite some time.
I don't want to pay for Aware as you new plans are wildly more expensive than previously.
10-29-2021 10:15 PM
Have you tried deleting the app completely and reinstall?
10-31-2021 11:59 AM
Yes, that hasn't changed anything. Thank you
11-11-2021 03:05 PM
Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!
11-11-2021 04:20 PM
Yes the app is still having the same issue. When I open the app, my camera which is not on a subscription will have a spinning icon, the camera will then restart on its own, and then the live feed works
11-15-2021 11:28 AM
Have you checked to make sure that all of your apps and your phone is updated? I would check out all of that information as that could be why you're having this issue still.
11-15-2021 12:08 PM
Yes my phone is on the latest version, and all my applications are up to date.
When I open the app, the blue icon spins for approximately 1 minute and 15 seconds. The camera then shuts off, the app show's the camera is offline, then the camera restarts, and the live feed reappears.
Subsequent opening of the Nest app will typically show a live feed immediately, but after a few hours, the behavior will repeat itself.
There are numerous other posts of users reporting this, so I am confident this isn't an isolated issue.
11-18-2021 10:54 AM
I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.
If you need anything else, please let me know.