Nest Camera setup keep getting error code nc004(4060)

[paullamas]

I just purchased a home that already had a Nest Camera installed (wired). I get through the entire process and it stops at "Something went wrong, your camera couldn't connect to Wi-Fi. Make sure that your Wi-Fi network is connected to the internet and that you entered the correct password. NC004(4060)". Please help!

[David_K]

I've linked a help centre article below that will help you troubleshoot this. 

https://widgets.nest.com/nestcam-troubleshooter/

1. Click Let's get started
2. Click your camera (Nest Cam Outdoor)
3. Click iPhone or iPad
4. Click the Letter dropdown and select NC
5. Click the Number dropdown and select 004
6. Click Continue
7. Follow the on-screen troubleshooting steps

Do let us know what happens when you try these steps? Try to be as detailed as possible so we know how best to advise.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

P.S Thanks for the help, davidking!

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.