11-18-2021 09:43 AM
The aluminum backplate that attaches to my brand new nest hello doorbell is broken and the top tab appears to be damage. The doorbell itself it not held securely, so I need to get a replacement. I can find anywhere that this can be ordered? Can anyone direct me to how to resolve? This is a brand new unit, which has been installed for less than two weeks.
11-18-2021 10:46 AM
Hey there,
Thank you for your patience. I have submitted the request for a replacement, and here is your Case Id: 8-5743000031894
Please note: there are once I have submitted the request, I will be locking this post as soon as the request is submitted.
Best Regards,
Brad.