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Video History on Google Nest Doorbell

ANK1
Community Member

I recently installed a Nest Doorbell Battery.  It was my understanding that I would get 3 hours worth of recording in my video history without a paid Nest Aware Subscription.  But I am only able to view history for the current day through the Google Home App on my Iphone.  There does not seem to be a setting correlated with this, so I am wondering what the problem is.  Can anyone explain or help?  Thanks!

4 REPLIES 4

ANK1
Community Member

By the way, I know that some of the older doorbells did not hold older history, but this one was purchased in 2022 and it was my understanding that it was supposed to hold 3 hours of video without a paid subscription.

ANK1
Community Member

Here is where I read that you get 3 hours of video history without a subscription:  https://support.google.com/googlenest/answer/9681538?hl=en#:~:text=If%20you%20have%20a%20newer,or%20....

ANK1
Community Member

I think I just figured it out.  This thread says that Google's advertising is misleading and the free subscription only includes video from the last 3 hours (not 3 hours of recorded video):  https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Free-subscription-limits-3-hours-what-d....  So if the burglar comes at 2 am and you wake up at 8 am, there will be no video!  What a joke!

Super_paulie
Community Member

You are correct sadly. It's totally misleading, I too expected it to hold a 3hr amount of footage, not a 3hr window of events. Another burn to the Google customer.