Video greater than 1 month

[EphiCalvin]

Hello,

Does anyone know if it is possible to gain access to video data more than a month old. Someone in a large truck ran into out house and crushed our gutters. It had to happen between Dec 1 and Jan 1, which we don't have access to anymore.

[MplsCustomer]

@EphiCalvin 

Google Nest deletes all history that is older than our subscriptions; if we don't have a subscription, then they don't have permission to save it anyhow.

"All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."

https://support.google.com/googlenest/answer/9681538

[EmersonB]

Hello everyone,

@EphiCalvin thanks for reaching out here in the Community and for sharing with us your concern. I'm sorry to hear about what happened to your property. To confirm, do you have a Nest Aware subscription? If so, then you could have access to the recorded events with your Nest app or Google Home app. Let us know if you have other questions.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[EmersonB]

Hi EphiCalvin,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information I shared above? In case you have an update, you know where to find us.

Best,
Emerson

[EmersonB]

Hello EphiCalvin,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson