Video history unavailable

[KateS]

I have the nest subscription for 30 day event history but I cannot see any history apart from today's history and there are intermittent issues with that too. Sometimes I can see and watch all of todays history, sometimes I can see but not watch today's history and sometimes I can only see one video from today despite there being 5 videos from earlier in the day.

There are no issues with the videos being recorded, but the next day they are all gone. My subscription is definitely active

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Dkg]

Yes

[Dkg]

Error message say video unavailable try back later

this has been there for 24 hours

[Brad]

Hey folks.

If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[KateS]

Yes the issue is still occurring

[KateS]

Also, see notes above, I have already stated I have a subscription 

[Brad]

@KateS

Are you getting any alerts stating there are connection issues with your cams and wifi? Or any wifi-related issues that you may have noticed?

Best regards,

Brad.

[KateS]

No WiFi issues at all

[jndockendorff]

I am also experiencing this issue. I receive a notification when an event occurs but the video is not available. I have a Nest Aware subscription and the live feed works fine. 

[jndockendorff]

This is the message we see even after 48 hours

[KateS]

Please create your own thread. If you add yours onto mine it will confuse the people trying to fix the issue and neither of us will get a solution

[Brad]

Hey folks,

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.