Video lag on Google Home app

[Snz823]

Is anyone else having issues playing back footage from their doorbell? I use an iPhone 12 and the Google Home app to manage my doorbell. The videos are SO laggy that it’s almost unusable. Most of the time I can’t even get them to play. Internet is stable and high speed in my home. We switched from Ring and I’ve been so disappointed that this critical feature is unusable. My husband does not have this issue on his Samsung Galaxy. Is there any resolution to this issue? 

[Jimmy_J]

i cannot even get doorbell video to stream to the hub max.  total junk.

[MplsCustomer]

@Snz823 

We have no problems streaming with our iPhone X and iPhone 14, or with our Nest Hubs.

[Princesss]

Hi everyone, 

Thanks for bringing this up.

I know that this hasn't been easy for you. Since you've mentioned that you have tried and compared it to your other phones, specifically Android, it looks like there's an issue with iOS devices. Could you please provide the iOS version of your phones so we can conduct some investigation regarding this.

Looking forward to your responses.

Best,
Princess

[Snz823]

Hi Princess, I would appreciate any help with this issue. I have an iPhone 12 running on iOS 16.0.3 (20A392). Thank you. 

[Princesss]

Hi Snz823,

Thanks for the additional info. Have you already tried rebooting your router simply by unplugging it from the power source for at least a few minutes. This way, we could refresh its network settings and could prevent network congestion on the devices connected to it.

Let me know how it goes.

Best,

Princess

[Snz823]

Hi Princess, that did not resolve the issue. 

[Brad]

@Snz823

Have you tried to use the Google Home Web App to view your video history? I would give it a try and see if you are still seeing lag or delay in video.

Best regards,

Brad

[EmersonB]

Hello Snz823,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to read the information and check the link that Brad has shared? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer, Princess and Brad.

Regards,

Emerson

[EmersonB]

Hey Snz823,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson

[Snz823]

Hi Ebedia,

thanks for checking in. I tried the link that brad sent but it directs me to download the google home app, which I already have. If this is the suggestion, I already use the google home app on iOS to view my doorbell. The lag issue continues. Was hoping it would resolve with the recent IOS update but I’m still haven’t issues.

[MplsCustomer]

@Snz823 

@Brad was referring you to the home.google.com website to see if the lag occurs in your browser on a computer. 

[EmersonB]

Hi Snz823,

Thanks for getting back to us and we appreciate you sharing with us your update. Were you able to read the information that MplsCustomer shared above about the website that you may try accessing? Let us know if you have other questions in mind.
 

I appreciate the help, MplsCustomer.

Regards,

Emerson

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks for the help, everyone!

Best,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,

JT

[Ribbz31]

I also have this issue it worked find on the nest app and now I can only use the Google home app and all my video playbacks lag  I am using a Samsung note 20 ultra 

[MplsCustomer]

@Ribbz31 

If you have an older camera or doorbell that worked in the Google Nest app, then you can still access it in the Google Nest app.