11-10-2022 03:48 PM
Nest hub and doorbell camera. The camera video rarely work (works about half the time), and the nest hub only shows video half the time. I've had the product for about 6 months and it worked perfect for 5 months.
I have checked the network connection and confirmed it with Verizon Fios, no connectivity is not the issue.
Does this product just have bad longevity?
11-14-2022 11:06 AM
Hey there,
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Best regards,
Brad
11-17-2022 11:29 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
11-18-2022 11:41 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad