cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

WTF camera is not recording full time

Trrpettus
Community Member

‎06-01-2024 05:20 PM

So I migrated from nest to google home……NOW it only records and saves motion and sound.  I had a tree delimbed, and google home missed the incident. This is BS! C I use to be able to rewind, see an incident, and generate a video for the HOA.   That is what I was paying for!!!!

Reply
1 REPLY 1

MplsCustomer
Bronze
Bronze

‎06-02-2024 06:59 AM

@Trrpettus 

I can't tell whether you "migrated" your Nest Account to a Google Account, or you "transferred" a 1st gen Google Nest Outdoor Camera from the Google Nest app to the "Public Preview" version of the Google Home app.

If you "migrated" your account, if you go to your camera in the Google Nest app and go to Settings | Nest Aware, does it say "Active: Nest Aware Plus"?

If you "transferred" your camera, if you go to your camera in the Google Home app and go to Settings | Video | Video history, is "60-day event and 10-day 24/7 video history" checked?

0 Kudos
Reply