Wall plate

[Darlene69]

Hello - we have the same issue as the poster copied below . Is it possible to order a replacement part ? Thank you 

[Brad]

Hi there, @Darlene69

I am sorry to hear that you are having this issue with your Nest Hello (wired). I would like to know what troubleshooting steps you have done to look into this further? Are you missing this wall mount when you purchased the doorbell? 

Best Regards,

Brad. 

[Darlene69]

Thanks for replying so quickly . We have the wall plate but the top clip that the unit hooks onto is partially broken so it doesn’t hold the nest unit in place so we used gorilla tape to hold the top part in . 

[Brad]

Hey there,

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

Best Regards,

Brad.