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Warranty Camera replacement

Drubrew
Community Member

I have a camera that no longer connects. I have tried everything. I have been trying to figure out how to replace under warranty and it is pretty much impossible to figure how. Thought I found a way only to never get a reply email from Google Home. How do I communicate with a human to get it replaced?

5 REPLIES 5

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Drubrew 

You can reach out to Google Nest support over here: Google Nest Support

If you don't click on any of the related answers regarding your questions and press next, you will get the option to chat or call during work hours. 😊

Anonymous
Not applicable

The cameras are really bad tech i just wish I'd read this forum and seen how bad they really are and then i  never would have bought them. 

zoeuvre
Community Specialist
Community Specialist

Hi folks,
 

Thanks for posting here in the Community forum, and I’m sorry to hear about the situation. I’d like to take a look at this for you. 
 

Could you provide a rundown of all the steps you’ve tried? 

 

I’ll look forward to your responses. 

 

I appreciate your help, @RXShorty
 

Best,

Zoe

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

Juni