Warranty Claim flow appears broken

[ZL]

The warranty claim process seems to lead to a black hole. Less than a year of ownership and my nest cam has stopped charging. The warranty claim form (which only asks for serial number and not much else) leads to page that reads “your email has been sent” with the promise that someone will reach out soon, but no one reaches out after a week. Is it even possible to file a warranty claim?

[EdmondB]

Hello ZL, 

I'm sorry to hear about your experience on your Nest Camera battery. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[ZL]

Hi @EdmondB done.

[Jenelyn_O]

Hi there,

@ZL, I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let us know.

I appreciate your input, Edmond.

Regards,

Jenelyn

[ZL]

Hi @EdmondB @Jenelyn_O ,

when is “soon”? I still have not received any reply.

[Jenelyn_O]

Hi ZL,

I'm sorry that it's taking too long. I made a follow-up on your case. Please bear with us on this. 

Best,

Jenelyn

[Jenelyn_O]

Hey there,

I checked your case — our support team sent you a message. Please continue the conversation there, and let us know if you have questions. 

Thanks,

Jenelyn