Warranty submitting does not work

[musquod2]

The camera has stop working, When I go to the Google warranty page and try to submit a claim, the submit claim button comes back with the response "Page not found". Any hint how to proceed.

[AndersC]

Hi @musquod2,

Thank you for posting in the community. I understand you're experiencing some inconveniences accessing the Google warranty page to submit a claim since your camera stopped working. I'm happy to help.

Since you mentioned your camera stopped working, could you please provide more details about the issue with your camera and let me know the model of your camera?

Please keep me posted.

Regards,

Anders

[musquod2]

Details on camera not working. It stopped connecting to the network, Being unable to reconnect to the network I did a factory reset.  When I tried to add it back in using the google home app (following the procedure in the app),  the app would not connect to the device. It goes to the connection device and times out. so I have been unable to use it. 

But the next problem is that the Google Warranty page is not available so I can not get a warranty replacement.

[AndersC]

Hi @musquod2,

Thank you for replying. I appreciate the information provided about your concern with your camera.

Since you mentioned you're having issues with the warranty page, you can try visiting the Warranty Checker page. If the issue persists, you can also visit our Contact Us page, where you can reach the Nest Camera team for further assistance, such as verifying your camera's warranty through a phone call, live chat interaction, or email.

Let me know if you have any further questions.

Regards,

Anders