New Nest Floodlight Not Connecting to Settings

[MarkD8]

I installed a new Nest Cam and Floodlight. The camera and the floodlight both turn on and I am able to turn on the floodlight from the app. When I attempt to go into the settings for the floodlight through the floodlight itself or through the camera it immediately says "Couldn't connect". I've reset my internet, disconnected the power and turned it back on, and completely removed it from the Nest Cam with Floodlight. Nothing has allowed me access to the settings for the floodlight. I can't figure out why it is doing this. Any assistance would be appreciated.

[moralesvicente]

Hi MarkD8, 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to hear your Nest Camera with floodlight is not connecting to settings. Don’t worry; it’s a pleasure to be able to assist you.

I’m grateful for the time and effort you put into completing the troubleshooting steps mentioned in the post. To continue addressing the situation, follow these recommendations.

• Performed a factory reset; for your reference, consult this article: Restart or factory reset Nest camera or doorbell.
• Set up the Nest camera again and be sure to select the option “Nest Cam with Floodlight.” For more information, check out this article: Set up and connect Nest camera.

Let me know how it goes.

Best regards,

Daniel

[RickGroves]

I have this exact issue. I factory reset the device and set it up again in Home -- twice.  I tried re-seating the power connector. Nothing helped.  I have a second identical device connected elsewhere on the same network which works just fine -- I can access the floodlight settings no problem. Just this device gives me the "couldn't connect" prompt. Also, I can manually turn on/off the floodlights directly in home and they work fine. I just can't access the settings through the camera.

I should also note that it worked fine prior to being reset, so it is unlikely to be a hardware issue. (I had deleted it from home accidentally and had to factory reset to add it back because it wouldn't connect at all otherwise)